Ordering & Gifting
What exactly are your letterbox gifts?
They’re thoughtfully curated gift boxes designed to feel like a little moment landing through the letterbox.
Each one includes a small selection of pieces chosen to go together beautifully — something to keep, something to enjoy, and always something that feels considered.
No overthinking required.
Can I send a gift directly to someone?
Yes — and most people do.
Just enter their address at checkout and we’ll send it straight to them. No pricing is included, and you can add a message to make it feel personal.
Can I include a gift message?
Of course.
There’s an option at checkout to add a message, and we’ll include it inside the box so it feels like it’s come directly from you.
Do I need to know exactly what to choose?
Not at all — that’s kind of the point.
Everything is designed to make gifting feel easier, whether you know exactly what they’d love or you just want something that feels thoughtful and “just right.”
What if I’m buying for myself?
Even better.
A lot of our customers are — it’s about those small, feel-good moments for you too.
Delivery
Will it fit through the letterbox?
Yes — everything is designed with that in mind.
No missed deliveries, no trips to the post office… just a little moment arriving when it’s meant to.
How long does delivery take?
Orders are usually packed and sent within 1–2 working days.
Delivery times will depend on the postal service but we always aim to get things to you (or them) as quickly as possible.
Do you offer next day delivery?
Where possible, yes we can — just let us know and we’ll upgrade it for you at a small additional cost.
Do you deliver outside the UK?
At the moment, letterbox gifts are UK and Channel Islands delivery only.
If this changes, we’ll update it here.
Products & Packaging
Can I choose what goes inside the box?
Not currently.
Each box is carefully curated so everything works together — it’s part of what makes them feel special.
Will the recipient know what’s inside before opening?
No — that’s part of the experience.
It’s designed to feel like a little surprise, while still being thoughtful and beautifully put together.
Is everything wrapped?
Yes.
Every box is packaged to feel like a gift — whether it’s for someone else or for you.
Do you use a lot of packaging?
We keep it considered and intentional.
Beautiful, but not excessive — and wherever possible, designed to be kept or reused.
Shop(Alderney)
Do you have a physical shop?
Yes — we’re based on the island of Alderney.
The shop is where you’ll find our full range, including clothing and in-store styling.
If you’re visiting, we’d love you to pop in.
Is everything available online?
Not everything.
Some pieces — especially clothing and styling — are available in the shop only.
Our online offering focuses on letterbox gifting.
Experiences
What are your “create a moment” experiences?
These are our in-person experiences — from children’s parties to small, thoughtful ways to celebrate and bring people together.
More details can be found on our experiences page.
Returns & Support
Can I return a gift box?
If something isn’t quite right, please get in touch and we’ll always do our best to help.
Because of the nature of the products, some items may not be eligible for return, but we’ll talk it through with you.
What if I have a question before ordering?
Just send a message — we’re always happy to help.
What if I’ve left it a bit last minute?
You wouldn’t be the first.
That’s exactly why this exists — something thoughtful, without the stress.
Get in touch
Whether it’s a gift, a question, or you’re just not quite sure where to start — feel free to send a message.
We’ll come back to you as soon as we can.
Cags x